FAQ

What is home healthcare?

Home healthcare provides medical treatment for an illness or injury, with the goal of helping the patient recover, regain their independence and become as self-sufficient as possible. More than just providing excellent care at home, home healthcare provides quality care at a fraction of the cost.

Who needs home health care?

Patients who have undergone surgery and are in need of care, supervision and assistance at home. Individual nursing care with special attention for patients who have recently been shifted from ICU to ward.

Patients who undergo complex treatment that requires use of medical equipment and medication monitoring.People with chronic diseases and disabilities like Alzheimer’s, heart failure, kidney disease and diabetes who will require special care at home

Senior citizens who are in need of assistance for living and are looking for a supportive caregiver to help in healthcare and basic daily activities

For those who want to provide safe and quality care for their parents at home

Why should I opt for care at home?

Staying in familiar and comfortable surrounding helps recovery

Home care can help save up to 80% of the hospital admission costs. We assist with basic personal needs like grooming, moving around, exercising inside and outside of the home, to dressing and administering medication.

Home health care comes with privacy and convenience

Additional stress involved with doctor visits and check- ups can be significantly reduced By involving family members as part of the patient’s treatment, healthcare at home ensures personalized care for speedy recovery.

Helps the patient build confidence and re-gain independence.

Personalized and individual attention is required in case of post-surgery care

How Care at Home staff is different from other home healthcare players?

We recruit qualified staff and always perform a thorough background verified staff. And since all of them are our employees under our payroll, there is no chance for dilution of quality through third party vendors. We also invest in regular training and upskilling of our staff by qualified educators and senior clinicians in order to achieve the highest level of clinical and service standards. Our in-house training is focussed on the following core concepts.

Patient-centric care

Attaining benchmark quality

Interpersonal skills and team approach

Service excellence

Monitoring nursing sensitive components of Healthcare delivery in a Home Healthcare setting

How much do home healthcare services cost?

We believe that each patient’s requirements are unique and our charges will be based on the services required, and we shall be happy to provide an estimate for each patient based on consultation with the primary physician and the condition of the patient.

Please contact us for more information regarding this.

What can I expect from the first home visit?

Once the service request is received, the patient is registered. We also immediately communicate the initial assessment schedule.

Our initial assessment team comprising of a medical officer and a Patient Care Coordinator visit the patient’s home and conduct an initial evaluation of overall health status of the patient and also study the home environment before initiating the care plan. Any changes to be made in the house to ensure safety and comfort of the patient and medical supplies or equipment to be bought to the house will also be discussed.

Forms to be filled up during the initial assessment include the Service agreement, Patient’s Rights & Responsibilities, General Consent Form any other consent form (if applicable), Physical and Health Form, Environmental Assessment and Risk Assessment forms.

Expected start date and time of the service will be confirmed and an advance amount will be collected as cheque (depends on the type of service requested)

The allotted staff will reach the patient’s home along with the kit bag that contains patient file and other basic medical supplies.

Is initial assessment mandatory?

The initial assessment process is an orientation for both Care at Home and the patient and the family. It is an infallible opportunity for us to understand the the exact condition of the patient and prepare a suitable clinical plan.

It also helps in educating and engaging the family members involved in the patient’s care.

Based on the assessment report, staff suitable for the service requested can be allotted and we have seen that this assessment plays a major role in providing effective care to the patient.

Are there additional costs associated with renting of medical equipment?

Yes, medical equipment is either sold or rented depending on the requirement, affordability and duration of need.

Are there any packages that Care at Home offers or would customize to include different services?

Yes. For complex care cases where an ICU or step down unit has to be developed at home, we will customize based on the medical needs of the patients.

Does Care at Home offer any facility to administer lab tests at the comfort of homes?

Yes, we do provide this service based on the requirement and need.

Are there timings to the nursing services that Care at Home offers?

Our service timings can be 12 hours or 24 hours depending on the patient’s request and their existing available support.

Are Care at Home’s Doctors qualified and reliable?

All our doctors are MBBS or MD and have valid Medical Council of India registrations.

Are there any specific activities that a Care at Home professional will not do?

Care at Home’s care team will not undertake domestic work such as cooking, laundry, home or room cleaning, running errands outside or managing other house help.

Will Care at Home provide any physiotherapy care if needed?

Yes, both standalone and as part of the care plan if needed.

Will Care at Home advise on any specific dietary requirements for the patients?

Yes, the nutritional requirements will be part of the initial assessment. In case of specialized dietary consultation, a dietician would be part of the process.